GutHeal No result No Pay Policy
You are protected by Sova’s Refund Policy. Refer to our refund policy for T&C*.
*Terms and Conditions of this policy:
A: The above policy is applicable only for Sova's GutHeal Plans (includes gut x weight loss) in the case of highly compliant users*, who have regularly followed the recommendations, attended the consultations with their health coach during the program, and have had their respective tests done and got no observable results after 4 Months.
B. Refund can only be claimed within 24hrs of the last consultation of your Gut Heal Program.
C. The policy is not applicable on purchase of the Gut Microbiome Test once the test kits have been dispatched.
D. Refund policy is not applicable on Sova supplements.
1) 4-Month Plan:
Users who complete 1 Gut Microbiome Test, with no observed results on any of their metrics after 4 months are eligible for a refund.
Users are eligible for a refund only after completion of 21 days (as our intervention takes 21 days to work effectively) and didn't get any observable results subject to meeting condition A.
After 21 days until the end of the program, if the user requests a refund they will be eligible for a refund subject to meeting condition A. Refund amount will be given after deducting the test prices. The test charges are not refundable.
We do not accept returns or offer refunds on any dietary supplements. This policy applies to all supplement products purchased independently or in combination with other non-supplement products.
We take great care to ensure that our products meet stringent quality standards. Our supplements are manufactured in accordance with Good Manufacturing Practices (GMP) guidelines.
If you have any concerns about the quality or safety of a product you have purchased, please contact our customer support team within 30 days of purchase. We will investigate the matter thoroughly and provide assistance or guidance as necessary.
In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 3 days of delivery. We will work with you to resolve the issue promptly.
We may request supporting documentation, such as photographs or other evidence, to assist in the resolution process.
At Sova, we value our customers' satisfaction. If you have any questions, concerns, or feedback about our products or services, please reach out to our customer support team. We are committed to addressing your inquiries and resolving any issues to the best of our ability.
Definition of Compliance:
- User who attended >70% of consultations
- Gained >60% of agreed habits
- Significant changes in trackable health metrics/biomarkers
How to claim a refund?
Once we receive your request, our team will check your eligibility for a refund. If the refund conditions are met, the amount as applicable for your time in the program will be refunded. We will notify you once we have approved and initiated your refund.
If you have any questions, we’re a message away!
Whatsapp: +91 8279785717