FREQUENTLY ASKED QUESTIONS

What is Sova?


Sova Health crafts personalized nutrition recommendations based on your self- reported data and existing blood test values. To benefit from Sova, you take a simple, online questionnaire and enter 4-5 existing nutrition-related blood test values from your doctor or lab. The questionnaire takes about 10 minutes and your personalized plan is immediately unlocked following completion. This is followed up by a call with a registered nutritionist. You will receive: 1. A review of your nutrition-related lab values and specifically, how they inform your carbs, fats and protein recommendations 2. A personalized nutrition plan, which includes your ideal plate, daily food guide, and top-ranked foods in each food group 3. An explanation of why we’re recommending certain foods/nutrients 4. Recommendations for new eating habits that have an impact for you 5. A quick start meal plan and new recipes every week 6. Access to the Sova platform to track your new eating patterns, meals, and weight journey




Are you a weight loss program?


Sova is centered on general health and wellness, and we use your biology to provide you with personalized nutrition information for what foods best fuel your body. However, once you get your nutrition plan you’ll have the opportunity to add a weight loss goal. We’ll adjust the calories in your plan as needed and update your recommendations across food groups and servings. Please note, Sova does not guarantee weight loss results and results will vary. Weight loss with Sova is designed for no more than 0.5-2 kgs per week as part of a calorie controlled diet and will depend on your individual goals. Sova takes a comprehensive approach to achieving weight loss that includes biomarker-based nutrition recommendations, digital tools like food journaling, activity tracking with FitBit®, and goal tracking.




Where do I find my lab/blood test results?


Every healthcare provider or lab has a different way of sending test values, but most are now using electronic medical records (EMR), which can be accessed via your provider’s secure online portal. You might also have a link in your email from your healthcare provider/diagnostic lab with a PDF attachment. If you still can’t find your lab test values after referencing the table, we can try to assist if you email a picture to our customer service team (support@sova.health).




How will I receive my results?


Your results will be accessible through your online account at www.sova.health. Results are generated directly after you have completed your questionnaires and entered your blood test results.




Can you filter out my allergens from the plan?


At this time we can accommodate several food preferences including: vegetarian, vegan, gluten free, dairy free, pescatarian, no fish, and no red meat. We can also filter your results by the top 8 major allergens: milk, eggs, peanuts, tree nuts, soy, gluten, fish, and shellfish. In case there are any additional allergens that you would like us to avoid, you can write to us at support@sova.health and we’ll be happy to accommodate your request.




Is my data private?


Sova will not sell, rent, license, or trade your Personal Information with third parties for our own direct marketing use unless we receive your express consent to do so. We use your biomarker test information and self-reported information to provide you with Sova recommendations, customize your user experience, and enhance our Services. Self-reported information is used to customize your user experience. We may include your anonymized test information and self-reported information in disclosures to third parties for the purpose of research or other applications, but no identifying information will be shared without your prior knowledge and consent.





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